Frequently asked questions
If I switch my energy service provider where does the billing and service come from?
Nothing changes on your bill or service. Your local utility company handles all the billing, repairs, infrastructure and customer service. The local utility will handle the delivery of the power to your location just like they do now. The only difference you’ll notice is a lower power bill.
If I am currently under contract can I change to the new contract?
Generally you will have to complete your current contract. However, we can lock your lower rate in for up to 24 months before your current contract expires. This allows you to lock in the lowest price now and you start the day your current contract ends. This allows you flexibility and stability in your expense planning going forward
What is a Kilowatt Hour (kWh)?
A kilo watt hour is a measure of electric usage that you see on your electric bill. What it means is 1,000 watts of power expended for one hour of time.
What is a Megawatt or Megawatt Hour?
This is the equivalent of using 1,000 kilowatts for one hour or 1,000 kWh
What if I have a power outage?
You will call your local electric utility just like you do now. They will handle everything in regards to service or repair
Why do different length contracts have different price per kWh?
The main reason that contract prices differ, depending on contract length, is that power suppliers can predict more accurately their costs over the shorter term than long term.
Should I commit to a long or short term energy contract?
That really depends on you and your needs. If you see your power needs or the cost of power going up in the future then it may make sense to lock in your savings today for the longer term. If you feel that energy costs are going to go down or not change much, then you might opt for shorter term. Remember we offer terms from 3 to 60 months
Who should I buy my power from?
Since deregulated energy is basically a commodity it would make sense to buy from any reputable company that gives you the lowest price. You have choices. Remember your local utility is going to deliver the power, service the account, maintain the local lines, bill and collect, and take care of any service issues just like they do now. You will not see any difference in your account except the price, no matter which energy supplier you go with.
How do I know if I am getting the best price?
With our deep market connections, we have relationships with over 70 active suppliers across deregulated markets. Through technological innovation we have access to over 1 million active price points. You can be sure that you are receiving the best and most robust market access possible.
Does everyone have the option to choose their electricity or natural gas provider?
Unfortunately, no. Deregulation of energy is on a state by state basis.
What markets do we currently provide service for?
CA, CT, DC, DE, GA, IL, IN, MA, MD, ME, MI, NH, NJ, NY, OH, PA, TX, and VA